Support
A real person reads every message, and we reply as soon as we can.
Quick answers
My sitter's link says it hasn't started, or has ended.
Links open an hour before the visit and close 12 hours after it ends. Door and alarm codes appear once the visit starts. If you ended access by mistake, open the visit in the app and choose Reopen link.
My sitter is locked out after wrong PINs.
Five wrong tries lock the link for 15 minutes, and each lock after that lasts twice as long. We send you a notification each time. If it was your sitter, tell them the PIN again. Changing the PIN in the app unlocks the link right away. If it wasn't your sitter, end the link and share a new one.
How do I cancel Tucked In Plus?
Apple handles subscriptions. On your iPhone, open Settings, tap your name, then Subscriptions. Refunds are through reportaproblem.apple.com.
How do I delete my data?
In the app, Settings, Delete household erases it from your iPhone and our server. Or send the form below with "Privacy or deleting data". The Privacy Policy has the details.