Terms of Use
These terms cover the Tucked In app, Tucked In Plus, Sitter Mode, and the sitter pages at tuckedin.cloud (together, "Tucked In"). By using Tucked In you agree to them.
1. Who we are, and the other terms that apply
Tucked In is made by DosSantos Systems LLC, 488 Pleasant St, Unit 1A, New Bedford, MA 02740, United States ("we", "us"). Our company terms apply to everything we publish, including Tucked In. These terms add to them for Tucked In, and where the two differ about Tucked In, these terms govern. How we handle information is in the Privacy Policy.
2. What Tucked In is, and what it is not
Tucked In helps parents and pet owners give a sitter the information they need for a visit and follow the visit as it happens. It is a tool for sharing information.
- We do not find, screen, vet, or employ sitters. You choose your sitter and are responsible for that choice. Arrangements between you and your sitter, including pay, are between the two of you.
- We are not a medical or emergency service. Allergy, medicine, and emergency details are only as good as what you enter. Keep them accurate and current, and make sure your sitter knows how to reach help without the app.
- Notifications and Live Activities are not guaranteed. They depend on phones, networks, Apple's services, and settings outside our control, and can arrive late or not at all. Do not rely on Tucked In as your only way to be reached.
- We never handle money between families and sitters. Payment shortcuts open other companies' apps, such as Venmo or Zelle, under their own terms.
3. Who can use it
To create a household or share a visit, you must be at least 18 and a parent, guardian, or someone responsible for the children, pets, or home involved. Sitters must be at least 13, and a sitter under 18 should have a parent's or guardian's permission. You are responsible for what happens on your devices and for keeping them secure.
4. Sitter links
A sitter link works like a key. Anyone who has it can open the visit while it is open, so share it only with your sitter. You decide what each visit includes, including door codes and other sensitive details, and you can end a link at any time. Sitters agree to use what they see only to care for the family during the visit, not to copy or share codes or personal details, and to stop using a link once the visit is over.
5. Free features and Tucked In Plus
The library, planning visits, and printing are free. Features that need our server, such as live sitter links, check-offs, messages and photos, the Live Activity, notifications, co-parent sync, and visit history, are part of Tucked In Plus.
- Price. Tucked In Plus is $2.99 a month or $19.99 a year in the US, or the price shown in the App Store where you live. One subscription covers everyone in your household.
- Free trial. Eligible new subscribers get a 7-day free trial. If you don't cancel at least 24 hours before it ends, the subscription starts and you are charged.
- Renewal. Subscriptions renew automatically at the same price and length unless you turn off auto-renew at least 24 hours before the current period ends. Your Apple ID account is charged within 24 hours before each renewal.
- Managing and canceling. Manage or cancel in your Apple ID settings (Settings, your name, Subscriptions). Canceling stops the next renewal. You keep Plus until the end of the period you paid for.
- Refunds. Apple processes all payments and refunds under its own rules. Ask Apple at reportaproblem.apple.com.
- Lapses. If your subscription ends during a visit, that visit finishes normally.
6. Your content, and what is not allowed
What you and your sitters put into Tucked In, such as notes, messages, and photos, stays yours. You give us permission to store it, process it, and deliver it to the people you share it with, only to run Tucked In. You confirm you have the right to share it.
We have zero tolerance for objectionable content and abusive behavior. Do not use Tucked In to:
- share anything illegal, threatening, harassing, hateful, sexually explicit, or violent
- share anything that sexualizes or endangers a minor, which we report to the National Center for Missing and Exploited Children and to law enforcement as the law requires
- stalk, spam, impersonate, or mislead anyone
- share other people's information without the right to do so
- break, probe, or overload our systems, or get around PINs, link windows, or subscription checks
Report objectionable content or abusive users through our support form. We review reports within 24 hours, remove content that breaks these terms, and end access for anyone responsible. You can also stop contact yourself at any time: parents can end a sitter's link and stop sharing with them, and sitters can stop using a link or Sitter Mode.
7. Apple
If you got Tucked In from the App Store, Apple's standard license applies, together with these terms. This agreement is between you and us, not Apple. Apple is not responsible for Tucked In or its support, and has no warranty obligation beyond refunding the purchase price if Tucked In fails to meet an applicable warranty. We, not Apple, handle any claim about Tucked In, including product liability, legal compliance, consumer protection, and intellectual property claims. You confirm you are not in a country under a US embargo and not on a US list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. The full Apple terms are in our company terms.
8. Changes to Tucked In
We keep improving Tucked In, which means features can change. We will not take away something you have paid for during the period you paid for without telling you, and if we ever shut down the live features, we will give at least 30 days' notice in the app so you can export your household.
9. No warranty, and limits on our liability
Tucked In is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, and we are not liable for indirect, incidental, special, or consequential damages, or for anything that happens during a visit, including harm caused by a sitter, missed or late alerts, or information that was wrong or out of date. Our total liability for all claims about Tucked In is limited to the greater of what you paid us for Tucked In in the 12 months before the claim and fifty US dollars. Nothing in these terms limits liability that the law does not allow to be limited, or your rights as a consumer where they cannot be waived.
10. Ending
You can stop using Tucked In at any time and delete your household from Settings. We may suspend or end access for anyone who breaks these terms or puts others at risk. Sections 2, 6, 9, and 11 continue after that.
11. Law and disputes
These terms are governed by the laws of Massachusetts, without regard to its conflict-of-law rules. Disputes will be heard in the state or federal courts in Bristol County, Massachusetts, unless the law where you live gives you the right to bring them where you live.
12. Changes to these terms, and contact
If we change these terms, we will update the date at the top. If a change matters, we will tell you in the app before it takes effect, and continuing to use Tucked In after that means you accept it.
Questions: use our support form, or write to DosSantos Systems LLC, 488 Pleasant St, Unit 1A, New Bedford, MA 02740, United States.